1. Information We Collect
We collect information you provide directly when you create an account, enroll in courses, contact support, or otherwise interact with the Service. This may include your name, email address, profile photo, billing information, and any content you choose to submit. We also automatically collect certain technical information when you use the Service, such as your IP address, browser type, device information, operating system, and activity on the platform.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve the Service; to process transactions and deliver course content; to personalize your learning experience; to communicate with you about updates, security alerts, and promotional offers; to detect and prevent fraud or abuse; and to comply with our legal obligations. We process your information only for the purposes described in this Privacy Policy or as otherwise communicated to you at the time of collection.
3. Cookies and Tracking
We use cookies, local storage, and similar technologies to remember your preferences, keep you signed in, and understand how you interact with the Service. You can control cookies through your browser settings, but disabling certain cookies may affect the functionality of the Service. We also use third-party analytics services that set their own cookies to help us measure traffic and usage patterns.
4. Third-Party Services
We rely on trusted third-party service providers to operate the Service. These include payment processors (such as Stripe), email delivery providers (such as Resend), cloud hosting providers (such as AWS), authentication providers (such as GitHub), and analytics platforms. Each provider receives only the information necessary to perform their services and is contractually obligated to protect your data in accordance with industry standards.
5. Data Sharing
We do not sell your personal information to third parties. We may share information with service providers who help us operate the Service, with instructors for the courses in which you are enrolled, with legal authorities when required by law, or with a successor entity in the event of a merger or acquisition. We may also share aggregated, non-identifiable information for analytical or marketing purposes.
6. Data Security
We take the security of your information seriously and implement industry-standard technical and organizational safeguards to protect it. These include encryption in transit and at rest, regular security audits, access controls, and continuous monitoring for suspicious activity. While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to access, correct, update, or delete the personal information we hold about you. You may also request a copy of your data in a portable format or object to certain processing activities. You can exercise most of these rights directly from your account settings. For requests that cannot be completed through your account, please contact us at privacy@knowsphere.app.
8. Children’s Privacy
KnowSphere is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected information from a child under 13, we will take steps to delete it as soon as possible. If you believe we have collected information from a child under 13, please contact us immediately.
9. International Data Transfers
KnowSphere is operated from the United States, and your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate. By using the Service, you consent to the transfer of your information outside of your country of residence, including to countries that may not provide the same level of data protection as your home jurisdiction. We take appropriate safeguards to ensure your data remains protected.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you through the Service or by email. We encourage you to review this Policy periodically to stay informed about how we protect your information.
11. Contact
If you have any questions about this Privacy Policy or our data practices, please contact our privacy team at privacy@knowsphere.app or through our contact page. We will respond to all privacy-related inquiries promptly.